Several users have reported that the Mail app on iPhone (or iPad) will not open. More specifically, when some users attempt to open the Mail app to check their email messages, immediately after it launches, it quits. Some users say they see blank screen before it crashes.
Are you having this problem too? Are you unable to check your email because of this issue? Here is what you can do to fix. Please try the steps below if you are having problems with the iOS Mail app if it keeps crashing, hangs and stops working, or if it won’t open at all:
If you can’t open Mail on your Mac. If you try to open a version of the Mail app that can’t be used on your Mac, an alert message is displayed. Make sure the version of Mail you’re trying to open is located in the Applications folder. In the Finder, click Applications in the sidebar, then double-click Mail. Oct 20, 2020 For Mac Mail app users. AOL thinks the Mac Mail app is not secure if it’s from macOS 10.13 or older, and they won’t let Mail connect to their servers– unless you create a special, “app-specific password” and use that– and not your “real” AOL password– in the Mail app. Now, apps started through Terminal are also checked. These files get the same malware scan, signature check, and local security policy check. The difference: even on the first run, you only need to explicitly approve software launched in bundles, like a standard Mac app bundle, not for standalone executables or libraries.
Repair Mail if it crashes or won’t open
1-It is possible that your iPhone or iPad may have run out of memory, and can’t start the Mail app. You may want to free up some space. First check the storage on your iOS device by going to Settings > General > iPad’s or iPhone’s Storage. You may also want to delete some of your apps, videos, photos etc that you no longer use or need to free up some storage, if space gets tight on your iPhone or iPad.
See also: Your iCloud Storage Is Almost Full?
What else you may want to do is to manually offload and reinstall the Mail app without losing the app’s data. Tap Settings, and General > iPad Storage (or iPhone Storage) then scroll down and find the Mail app and tap Mail and then tap “Offload App”. Note that offloading the Mail app will delete it but it will keep its data. Then tap again to confirm “Offload App”.
Once the mail app has been deleted, simply reinstall the app. To reinstall you may go to again Settings > General > iPad Storage > Mail now you will see: Reinstall App:
Also since the Mail is an built in app, deleting it will not remove from the home screen. You will still see its icon. And tapping the icon will also reinstall the app.
2-Restart the Mail app. Close the mail app (force quit) and reopen again.
3-Remove (sign out) your email account or accounts then re-add them. To do that, go to Settings > Accounts & Passwords and then select your account scroll down and tap Sign Out. Then go to Settings> Accounts & Passwords and tap Add Account.
4-Restart your iOS device to see if it fixes the problem.
5-Make sure that your device is running the latest version of iOS software. Go to Settings > General and then Software Update.
6-If Fetch New Data is on, turn off to see it it is working as expected. Go to Settings > Accounts & Passwords and Fetch New Data.
Trying the steps above should fix your problem if you are unable to open the Mail app. If not, contact Apple support.
See also: Email Stuck In Your Outbox? Unable To Send & Delete? Fix
Force quit the app, then open it again
- iPhone, iPad, iPod touch: Force the app to close.
- Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
- Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app. You can’t force apps to quit on Apple TV (3rd generation).
My Mac Won't Open Applications
Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch, or Apple TV. Then open the app to see if it works as expected.
Check for updates
Why Won't An App Open
Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS. Then check for app updates.
- iPhone, iPad, iPod touch, or Apple Watch: You can manually update apps. You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch.
- Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app's product page to see if an update is available.
Email App Wont Open On Macbook
Reinstall the app
- iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.
- Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
- Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
Contact the app developer
If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.
Learn more
- Get help with unfamiliar charges and in-app purchases.
- If you can’t install or update an app, or if it’s stuck waiting, learn what to do.
- Get help with audio, video, or power on Apple TV.